Why Lottoland Needs Your ID Information

Fully Licensed 

Lottoland is fully licensed and regulated by the Government of Gibraltar. This means that Lottoland is regulated by the Gibraltar Gambling Commissioner (GGC) under the Gibraltar Gambling Act 2005. In other words, Lottoland has to maintain the highest standards of fairness and security in order to remain compliant with these licencing conditions. 

Lottoland uses the official lottery results as the outcome for placing bets so we have no influence on how the numbers come out - if your numbers match the official lottery results you will win the same prize. Our Jackpot payouts including any with the Double Jackpot, Number Rakshak special Jackpot boost promotions are paid out either by Lottoland directly from the revenue they receive from sales and/or (in the case of larger jackpot wins) by Lottoland’s insurance model. This policy has been authenticated and validated to prove that all winnings can be paid out by Lottoland.

Photo ID Requirements 

No one likes giving out their photo IDs or other personal details over the internet - and rightly so. However when you gamble online your personal information is required in order to ensure that important public policies are safeguarded. For example, we need a photo ID to verify that you are at least 18 years old. By requiring photo ID we not only meet the GGC's regulation requirements but also provide an extra layer of protection against young people trying to buy lottery bets before they are of age.

More importantly your ID is crucial to ensure that should you win the jackpot, or any of the other bigger prizes, no-one else can claim your winnings.

In June 2018 we paid out a record-shattering €90 million (around ₹700 Crores) jackpot to Christina after she verified her details to ensure that the money was going to the right person. Rest assured that any personal information that we hold is held in a safe and secure environment as we have the most up-to-date encryption systems that major banks use.

Customer Care on Call

With so much money potentially at stake and stories of lottery scams popping up now and then we understand why you need to be careful with your money and who you provide your personal details to. If you have any questions or concerns at any time about your account, payments or just general queries please contact our customer care team who are always happy to help, either through Live Chat when it is available on the website or [email protected]. You can also seek support by using the ‘Support and Feedback’ tab available towards the right of the Landing.