Payments FAQ

How long should we expect to wait for our deposits & withdrawals now? 

Please note that moving forward our new payment proivder is handling withdrawals within 72 working hours. The specific banks that offer this fast service are the following: 

Allahabad Bank, Andhra Bank, Axis Bank, Bank of India, Bank of Baroda, Canara Bank, Central Bank of India, Citi Bank, Corporation Bank, Catholic Syrian Bank, Dena Bank, Dhanlaxmi Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Bank, IndusInd Bank, Indian Overseas Bank, Andhra Pradesh Grameena Vikas Bank, City Union Bank, DBS Bank, Equitas Small Finance Bank, Hongkong and Shanghai Banking Corporation Limited India, IDFC First Bank, Karur Vysya Bank, Lakshmi Vilas Bank, Mehsana Urban Co-Operative Bank, Punjab and Maharashtra Co-Operative Bank Limited, Ujjivan Small Finance Bank, Jammu and Kashmir Bank, Karnataka Bank, Kotak Mahindra Bank, Bank of Maharashtra, Oriental Bank of Commerce, Punjab and Sind Bank, Punjab National Bank, State Bank of Bikaner and Jaipur, State Bank of India, State Bank of Hyderabad, State Bank of Travancore, Standard Chartered Bank, South Indian Bank, Syndicate Bank, Tamilnadu Mercantile Bank, UCO Bank, Union Bank of India, Vijaya Bank and YES Bank. 

What should we do when we face a rejected deposit? 

A rejected deposit can occur for many reasons. Some are more straightforward such as there isn't enough balance in the bank account to fulfill the transaction. Others are less obvious such as "Your deposit has Timed Out" due to a connection issue, or the bank may have rejected your deposit due to being flagged. 

In the event this occurs repeatedly it's best to try an alternative deposit method first, and if that doesn't work please contact Customer Care who might be able to provide further information about your attempts. Please do not contact your bank directly as they cannot review your player account. 

How can I deposit via Net Banking? 

Please do not use the same QR code to make more than one deposit. This could cause delays or missing deposits. Please always use a new one. 

Which banks can I use with the new payment provider? 

In the event the payment method does not support your bank, please check the description as we always highlight the available banks there. This changes frequently so please always double check this before proceeding. 

How many ways can I deposit? 

We strive to ensure our suppliers offer the same Net Banking and UPI depositing steps you are used to. We understand that sometimes a QR is required, and this might be a little different. 

Rest assured, as long as you remember these key rules you shouldn't face any issues: 

• Always generate a fresh website from the QR code in each instance - do not save the URL. 
• Always deposit the same value you have entered on our site. Do not change the deposit value between our shopping cart amount and your UPI amount. 

Can you please explain further how the verification process works? 

KYC (Know Your Customer) is a necessary requirement for all ongoing gaming operators, with its aim to protect you and your community from untoward individuals. Our KYC process can be triggered after you play a certain amount or before you can withdraw your funds. The KYC tool is simple to use and we accept local ID such as your Aadhar Card. If you have any feedback about the KYC journey, please contact our Customer Care team and let us know. We are happy to continually improve our service. 

We value and appreciate your service as always, and thank you for your continued loyalty to us at Lottoland. We look forward to see what exciting things happen this year!